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Director of Customer Engagement & Marketing Automation Recruitment

Find a customer engagement and marketing automation leader who can turn CRM data, lifecycle strategy, retention programs, and platform execution into measurable growth. Ikon Search connects companies with vetted directors across SaaS, Fin-Tech, eCommerce, Mar-Tech, and high-growth environments, delivering focused shortlists quickly without sacrificing technical fit, leadership capability, or cultural alignment.

Marketing automation recruitment consultation

Our Director of Customer Engagement & Marketing Automation Services

Specialized recruiting for customer engagement, lifecycle, CRM, retention, and marketing automation leadership roles.

Lifecycle Search

Recruit Email Marketing Directors, Lifecycle Marketing Managers, Directors of Retention Marketing, and CRM leaders with hands-on expertise in Braze, Iterable, Klaviyo, HubSpot, Marketo, and Salesforce Marketing Cloud.

Marketing Leadership

Identify senior marketing leaders, including Marketing Directors, VPs of Marketing, CMOs, and customer engagement executives who can scale acquisition, retention, automation, and revenue programs.

Digital Marketing

Access digital media and performance marketing talent across growth, email, ecommerce, programmatic, SEO, SEM, social, and content functions for integrated customer engagement teams.

Retained Search

Use a confidential retained search model for high-impact director, VP, and C-suite marketing roles requiring market mapping, targeted outreach, and close stakeholder alignment.

Permanent Placement

Hire full-time customer engagement and marketing automation leaders through a direct-hire process built around culture fit, technical assessment, references, and long-term growth goals.

Contract Staffing

Secure interim, contract, temp-to-hire, or project-based marketing automation talent for platform migrations, lifecycle campaigns, retention initiatives, or leadership gaps.

Recruitment team mapping marketing automation candidates

Our Marketing Leadership Search Process

Define the Hiring Mandate

Ikon Search starts by clarifying the role scope, reporting structure, platform stack, customer engagement goals, leadership expectations, and company culture so the search targets candidates who match both current needs and future growth plans.

Map the Relevant Talent Market

Source and Qualify Candidates

Deliver a Focused Shortlist

Support Selection and Close

Client Confidence

Trusted Hiring Partners

Ikon Search supports established brands, financial firms, startups, and growth companies with specialized recruitment.

"We are thrilled with the exceptional executive assistant placement we received through Ikon Search. The candidate they recommended for our private equity firm has exceeded all expectations. In a fast-paced, high-pressure environment like private equity, finding someone who can not only support our senior leadership team but also anticipate needs..."

Private Equity Firm
The Ikon Difference

Why Choose Ikon Search?

A boutique recruitment partner built for precise, high-quality marketing leadership searches.

Market Speed

Qualified shortlists are typically presented within two to three days for urgent hiring needs.

Deep Expertise

Founders bring 25+ years of executive search experience across specialized markets.

Clean Data

Insights include compensation benchmarks, talent availability, market trends, and retention averages.

Tailored Fit

Every search reflects company culture, values, growth plans, and technical role requirements.

Meet the Search Team

Experienced recruiters supporting specialized hiring across growth markets.

Portrait of Kristin Lutz, Head of Contract Services at Ikon Search

Kristin Lutz

Head of Contract Services

Kristin Lutz serves as Head of Contract Services at Ikon Search, the boutique staffing firm she helped establish in 2021. With deep expertise in contract and contingent workforce solutions, Kristin brings a client-first approach to every engagement, investing time upfront to thoroughly understand each organization's culture, values, and long-term hiring goals. Her extensive background in executive search and staffing enables her to connect businesses across financial services, technology, insurance, and marketing with exceptional professionals efficiently and accurately. Kristin is committed to delivering clean, quality-driven candidate pipelines and building lasting partnerships that support sustainable growth for clients ranging from growing startups to established corporations and PE-backed portfolio companies.

Portrait of Connor Brown, Head of Insurance at Ikon Search

Connor Brown

Head of Insurance

Connor Brown is the Head of Insurance at Ikon Search, leading the firm's specialized Insurance, Risk & Compliance recruiting division. With a focused expertise in the insurance sector, Connor works closely with carriers, brokerages, MGAs, reinsurers, and TPAs to identify and place top-tier talent across a wide range of roles. He leverages deep industry knowledge, broad professional networks, and Ikon Search's cutting-edge recruitment technology to present highly qualified candidates typically within two to three days. Connor takes pride in building genuine relationships with both clients and candidates, ensuring every placement aligns with the organization's operational needs, culture, and long-term strategic objectives.

Portrait of Adam Levy, team member at Ikon Search

Adam Levy

Managing Partner

Adam Levy is a key team member at Ikon Search, the boutique staffing firm founded in 2021 with a mission to deliver tailored talent solutions across select industries. Adam contributes to the firm's commitment to pairing rigorous candidate vetting with a deep understanding of client needs, helping businesses across financial services, technology, insurance, and marketing find exceptional professionals. He embraces Ikon Search's core values of tailored focus, market speed, and data quality, working diligently to build and maintain strong relationships with both clients and candidates. Adam's collaborative approach supports the firm's ability to handle diverse hiring engagements, from full-time permanent placements to contract and temp-to-hire arrangements.

Frequently Asked Questions

What does a director of customer engagement do?

A Director of Customer Engagement owns the strategy for keeping customers active, loyal, and growing in value. Responsibilities often include lifecycle marketing, CRM strategy, email and automation programs, retention campaigns, segmentation, customer journey optimization, analytics, and cross-functional collaboration with product, sales, and customer success teams.

How much does a marketing automation specialist make in the US?

What roles can Ikon Search recruit for in customer engagement and automation?

Which marketing automation platforms should candidates know?

How quickly can Ikon Search present qualified candidates?

Do you offer contract or interim marketing automation leaders?

How does Ikon Search evaluate marketing automation candidates?

What industries does Ikon Search support for this type of role?

Still Have Hiring Questions?

Speak with Ikon Search about your marketing leadership search.

Trusted Expertise

Awards and Recognition

5-Star Google Rating badge

5-Star Google Rating

Strong client feedback from published reviews.

25+ years executive search experience badge

25+ Years Experience

Executive search expertise from firm founders.

Boutique staffing firm badge

Boutique Staffing Firm

Specialized recruitment across select high-growth industries.

Hire Your Next Customer Engagement Leader

Tell Ikon Search about your role, timeline, platform stack, and hiring priorities. The team will help define the search and identify qualified marketing automation talent.

Contact Us Today

For immediate assistance, feel free to give us a direct call at 347 332 9668. You can also send us a quick email at KristinL@ikonsearch.com.