CRM Director Jobs & Employment Opportunities

A Director of CRM typically owns customer relationship strategy across email, lifecycle, retention, loyalty, and marketing automation programs. The role often oversees segmentation, personalization, campaign performance, customer journeys, and platform usage across tools like Braze, Klaviyo, Iterable, HubSpot, Marketo, or Salesforce Marketing Cloud. Strong candidates combine analytics, creative campaign thinking, leadership, and commercial growth accountability.

Ikon Search supports CRM Director, Email Marketing Director, Lifecycle Marketing Director, Retention Marketing Director, Growth and Lifecycle Director, and broader customer marketing leadership searches. Opportunities may sit within SaaS, Fin-Tech, eCommerce, Mar-Tech, DTC, and consumer brand organizations. Engagements can include full-time permanent roles, retained leadership searches, contract assignments, and temp-to-hire arrangements.

Ikon Search’s efficient recruitment process and deep talent pool typically allow the team to present qualified candidates within two to three days. That speed is supported by specialized market knowledge, targeted sourcing, and rigorous qualification. Shortlists are designed to be focused and relevant, helping hiring teams move quickly without sacrificing candidate quality or cultural alignment.

Strong CRM Directors usually bring experience in lifecycle strategy, retention, email marketing, customer segmentation, marketing automation, analytics, testing, and revenue impact. Employers often look for platform expertise in systems such as Braze, Iterable, Klaviyo, HubSpot, Marketo, Customer.io, or Salesforce Marketing Cloud. Leadership, cross-functional collaboration, and the ability to translate customer data into growth programs are also essential.

Yes. Ikon Search supports full-time permanent recruitment, retained search, long or short-term contract staffing, and temp-to-hire hiring models. This flexibility helps companies fill long-term CRM leadership roles, cover interim gaps, support project-based lifecycle marketing initiatives, or evaluate a candidate during a contract period before converting them to permanent headcount.

Ikon Search’s digital marketing recruitment practice works across start-ups, digital marketing agencies, SaaS, Fin-Tech, Mar-Tech, eCommerce, Ed-Tech, and consumer brands. CRM Director hiring is especially relevant for businesses focused on customer retention, lifecycle marketing, subscription growth, loyalty, email performance, and marketing automation. The firm also supports PE-backed and high-growth companies scaling their marketing functions.

Candidates are qualified through recruiter interviews, role-specific screening, technical assessments where appropriate, and reference checks. Evaluation focuses on CRM strategy, automation platform experience, retention metrics, campaign leadership, team management, analytical ability, and cultural fit. Ikon Search prioritizes data quality over volume, aiming to present candidates who match both present needs and future growth goals.

Yes. Ikon Search provides market intelligence, competitive talent mapping, and compensation benchmarking to support hiring decisions. This can include base salary, bonus, equity, total compensation by level, candidate availability, and competitor hiring activity. These insights help employers position CRM Director opportunities competitively and understand where relevant talent is most likely to be found.